Clearer operations.
Better decisions.

Public safety · Abu Dhabi, UAEDigital government · Dubai, UAEPublic housing · Dubai, UAEAviation, Cybersecurity · Dubai, UAEPublic sector · Dubai, UAETelecom and banking · France and MENAManufacturing · Dubai, UAEPrinting · Dubai, UAE

Raising portfolio maturity for a national public safety authorityUnifying IT service operations across government entitiesForecasting future housing demand with AIProject management for a cybersecurity data centre buildForty years of land and contract records made usableLean Six Sigma capability across a regionMarket entry clarity across 25+ countriesAn automated pricing guide for a print shop front desk

Challenge

Needed expert input for a portfolio, programme and project maturity assessment.No integration across ITSM, CRM and ITOM systems for several government entities.No forward looking data to forecast citizens' housing needs.A cybersecurity data centre build needed vendors, onsite teams and leadership working to the same plan.Records on land grants, contractors and loans sat across decades of files with no way to query them.Clients lacked in house Lean Six Sigma expertise for large scale change.No clear market entry strategy across more than 25 countries.Pricing at the front desk was slow and inconsistent, so customers waited and answers varied between staff.

Approach

Participated in a P3M3 assessment and advised on strategic improvement areas across programmes and the PMO.Implemented and integrated ServiceNow ITSM, CRM and ITOM, with API middleware and CMDB structuring.Built a proof of concept using machine learning and interactive dashboards to simulate demand scenarios.Ran delivery across vendors, coordinated the work inside the data centre, and kept management updated with clear progress reporting.Cleaned and structured 52,195 land grant records and 16,593 contractor contracts from 1980 to 2023, then built analysis and forecast views.Designed and delivered Yellow Belt to Black Belt programmes with DFSS and executive coaching.Delivered market, client and competitor intelligence reports and battle cards.Ran workshops with the front desk team, mapped how a pricing request actually moves, then co-created an automated pricing guide in Excel.

Tools

P3M3, interviews, strategic planning frameworksServiceNow, APIs, middleware, CMDBPython, machine learning, Power BI, stakeholder interviewsWaterfall and Agile, Excel, Jira, templatesPython, Power BI, Excel, data cleaningDMAIC, DFSS, learning by doing, coachingDesk research, interviews, battle cardsExcel advanced functions and developer tools, Lucid, process mapping, data analysis

Outcome

A certified PMO team and a 20% improvement in portfolio planning efficiency.One integrated service management system and faster resolution times.Supported strategic housing policy planning with a forecasting tool leaders could run themselves.The build moved forward with vendors aligned, onsite activity tracked and leadership informed at every stage.A queryable dataset and forecasting view supporting planning decisions on land and contractor activity.A stronger continuous improvement culture across telecom, banking and government teams.Focused business development and investor readiness.Faster and more consistent quotes, with less time spent working out prices at the front desk.